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Return Policy

Last Updated: January 1, 2026

EAC Global Inc. stands behind the quality of every product we supply. Due to the nature of industrial and electrical components, returns are subject to the conditions outlined below.

  1. Return Eligibility

Returns are accepted within thirty (30) days of delivery, provided they are pre-authorized by EAC Global Inc.

To be eligible for a return:

  • Items must be unused, uninstalled, and in original condition
  • Items must be returned in original packaging, including all documentation and accessories
  • A Return Authorization (RA) number must be obtained prior to shipping any goods back
  • Proof of purchase (invoice or order number) is required

Returns shipped without authorization may be refused and returned at the customer’s expense.

  1. Non-Returnable Items

The following items are non-returnable:

  • Custom, made-to-order, or special-order products
  • Products that have been installed, energized, modified, or altered
  • Electrical or industrial components showing signs of use, damage, or improper handling
  • Clearance or discontinued items (unless otherwise stated)
  • Software, digital products, or downloadable documentation
  • Hazardous or regulated materials, unless defective

Custom or special-order items are non-returnable except in cases of verified manufacturing defect or warranty claim.

  1. Defective or Warranty Claims

If a product is believed to be defective:

  • Notification must be provided promptly upon discovery
  • Products may be subject to manufacturer inspection and verification
  • Resolution (repair, replacement, or credit) will follow manufacturer warranty terms
  1. Refunds, Credits & Restocking Fees

Once an authorized return is received and inspected:

  • Approval or rejection will be communicated
  • Approved returns will be issued as a credit to the original method of payment or customer account
  • A restocking fee of up to fifty percent (50%) may apply, depending on product type, condition, and manufacturer requirements
  • All original shipping, handling, and freight charges are non-refundable

EAC Global Inc. reserves the right to deduct the applicable restocking fee and any incurred costs from the total refund or credit.

  1. Shipping & Handling
  • Customers are responsible for all return shipping and freight costs, unless the return results from an EAC Global Inc. error or confirmed defect
  • Returned goods must be shipped freight prepaid
  • Items must be properly packaged to prevent damage during transit

Shipping times for replacements or exchanges may vary based on carrier, location, and product availability.

  1. How to Initiate a Return

To obtain a Return Authorization (RA) number, please contact your EAC Global Inc. representative or email:

info@eacglobalinc.com

Please include:

  • Company name
  • Order or invoice number
  • Part number(s) and quantity
  • Reason for return